ABOUT US

A good brand cannot do without two principles: quality and service. Only better service can create a good customer reputation. The company currently has 12 professional debugging and maintenance technicians, who have been engaged in debugging twin screw extruders for over five years and have rich practical experience. At the same time, they can also assist customers in adjusting process formulas and making products better. Their responsibility is to assist customers in training operators while on-site installation and debugging, until customers are fully capable of operating production on their own.
As a major component of the company's service center, our company's chairman is directly under the leadership of our company, without any links. The after-sales service department promises to arrive at the site within 24 hours by phone.
To ensure that the equipment is always in operation and ensure that customers can use it with confidence and satisfaction, our company provides accessories and trained maintenance personnel to provide customers with prompt, timely and repair services. The specific after-sales service content is as follows:
(1) Assign dedicated after-sales service personnel for free to arrive at the customer's site for installation and debugging.
(2) Train operators on-site.
(3) Our company has its own vulnerable parts manufacturing factory, and we cooperate with the factory to ensure timely supply of original spare parts.
(4) During the warranty period, all parts replacement caused by quality or non natural wear and tear will be our responsibility for free replacement.
(5) All repairs caused by natural wear and quality issues during the warranty period are free of labor costs.
Nanjing Zhongli has long been actively concerned about the healthy growth of the industry and the synchronous development of technical service capabilities and product updates. Its numerous technical personnel have accumulated rich and practical product maintenance skills and experience in the customer service process, and every year, they promote and popularize product maintenance technology through large-scale technical training or seminars to enhance the technical capabilities and service level of the after-sales technical service team. In 2011, the after-sales service department took "enhancing the team's technical service capabilities and enhancing the convenience of technical services" to a new level, promoting comprehensive improvement of technical service capabilities through a series of high-level and practical training, and shaping a strong team to create greater value for customers.